Workflow cloud 03 · Patient Activation
An AI voice agent works the list your team can’t get to.
For population health and outreach teams, and the leaders who run them.
Kairon Health’s AI voice agent calls patients from any worklist, holds the conversation, transcribes it and records what each patient asked for. Your team calls the rest from the same worklist, and a random holdback lets you compare called patients with patients who weren’t called.
Illustrative screens, on fictional data.
What changes
What changes for your outreach team
Your team knows who needs a wellness visit. Reaching all of them is the bottleneck.
An AI voice agent works the list and records each patient’s answer, including the time they want a call back, for your staff to act on.
Outreach is reported as calls made.
A random holdback lets you compare called patients with patients who weren’t called.
Outreach staff dial from a desk phone, then retype what happened into another system.
Your team calls from the patient’s task in the browser, and the call is logged on the task with its time and length.
How it works
From the worklist to a compared result
Build and launch
Add patients from any Kairon worklist to a campaign, set aside a random holdback group and launch it.
The agent calls
The AI voice agent holds the conversation, with a cap on attempts. A structured summary records the outcome and flags any callback request.
Your team picks up
Each call is logged on the patient’s worklist task. Staff call back the patients who asked, from the browser, and record the outcome.
Compare
Appointment rates for called patients are compared with the holdback group.
Illustrative screens, on fictional data.
What’s inside
What your outreach team gets
AI voice agent
Available now. Launch a worklist as a campaign and the agent calls each patient about a wellness visit, following a script your team writes. Each connected call is transcribed, and a structured summary records the outcome and any callback, with the time the patient asked for. Numbers marked do-not-contact, disconnected or wrong are never dialed.
Randomized holdback
A random share of each campaign’s list is held back from calls. Campaign reporting compares appointment rates for called patients with the holdback group.
Calling from the worklist
Care managers and outreach coordinators call from the patient’s task, from a local number assigned to them. Patients can call back, missed calls go to a voicemail inbox, and each attempt is marked reached, voicemail, no answer, wrong number or refused. Calls are recorded and transcribed, and Care Operations turns the conversation into notes.
Video visits by link
Start a video visit from the same screen. The patient joins from a link, with no app or login.
Built for
Who runs outreach
Outreach Leaders
Launch a worklist as an AI voice campaign and review each call’s transcript and outcome without dialing.
Operations Leaders
See each campaign’s call outcomes and appointment rate against a holdback group.
Outreach Coordinators
Call back the patients who asked for a person, from the same worklist as the care team.
Where this sits
- Fed by your data Your data is messy. Our platform doesn’t care.
- Patient ActivationAn AI voice agent on your outreach list, plus staff calling from the worklist
- Measured in Impact Analytics Studies test whether this work moved the number, while you can still change course.
Bring your outreach list.
Tell us who needs a call and how your team reaches them today. We’ll show you how an AI voice campaign would work that list and how we would compare it with a holdback.